Play Smart, Stay in Control
on e77

Responsible gaming means approaching online gaming — whether it is cricket betting during a PSL match, spinning slots, playing fish games or bingo — as a form of entertainment that fits within your lifestyle, budget and time. It is not a strategy for making money. It is not a way to recover what you have lost. It is just a game, and like any leisure activity, it works best when you are playing with a clear head and within your means.

At e77, we want every player in Pakistan to enjoy the platform the way it is designed — as entertainment. The games, the live cricket odds, the bonus offers — all of it is built for the experience of playing, not as a financial tool. Once you accept that reality going in, you are already ahead.

Responsible gaming is not about playing less. It is about playing well. Setting a budget for the week, deciding in advance how long you will spend on a session, knowing when you are tired or frustrated — these are the habits that keep gaming enjoyable over the long run. This page covers all of them in plain terms, specifically for players in Pakistan.

Problem gaming does not usually announce itself clearly. It tends to develop gradually — and by the time someone realises it has become an issue, the habit is already difficult to manage. The earlier you recognise the signs, the easier it is to course-correct. Be honest with yourself about the following:

• You are spending more PKR per week on gaming than you originally planned, and it is happening consistently.
• You find yourself increasing bet sizes to feel the same level of excitement you felt with smaller bets before.
• After losing a session, your first thought is to deposit again to try and recover the money — even if you said you would stop.
• Gaming is affecting your sleep — either staying up too late to play or lying awake thinking about wins and losses.
• You feel irritable, restless or anxious when you are not able to access the platform for a day or two.
• You have started hiding your gaming activity from family members or downplaying how much you spend.
• Money meant for bills, household expenses or savings has gone towards gaming deposits, even once.
• Gaming has started to feel less like entertainment and more like an obligation or something you do out of habit rather than enjoyment.

Self-exclusion is a formal request to close your e77 account for a set period so that you cannot access it, deposit, or play. It is available to any player, at any time, for any reason. You do not need to explain yourself or justify the decision. Just ask and it is done.

During a self-exclusion period, you will not be able to log in. Any remaining balance will be held securely and returned to you when the exclusion period ends, upon verified request. Promotional communications will be suspended for the duration.

How to request self-exclusion on e77:

Deposit limits let you cap how much PKR you can deposit into your e77 account over a chosen time period — daily, weekly or monthly. Once your limit is set, it is enforced automatically. The platform will not process deposits that exceed your limit until the period resets.

Setting a deposit limit is one of the most effective and practical responsible gaming tools available. It works because it removes willpower from the equation — the system handles the restriction automatically, so you do not need to make a judgement call in the heat of a losing session.

• Limits apply across all deposit methods — JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets.
• You can lower a deposit limit at any time and the change takes effect immediately.
• Increasing a deposit limit requires a 24-hour waiting period to prevent impulse decisions.
• Limits are set per account, not per payment method, so switching wallets will not bypass your limit.

To set or update your deposit limit, go to your account settings or contact support. We recommend every player — not just those concerned about problem gaming — to set a limit as a matter of course. It is the single simplest habit that keeps spending predictable and gaming enjoyable.

e77 is strictly for adults aged 18 and above. We require CNIC-based age verification at account level and any account found to be operated by or on behalf of a minor is closed immediately.

If you share a device — a phone, tablet or laptop — with someone under 18 in your household, please take these practical precautions:

• Always log out of your e77 account when you are done with a session, especially if others use the same device.
• Use your device's built-in screen time or parental control settings to block access to gaming websites and apps for younger users.
• Do not save your e77 password in the browser or autofill settings on a shared device.
• If you have installed the e77 app, make sure it is not accessible on the home screen of a shared phone.

If you suspect that a minor has accessed your account or someone else's account, contact e77 support immediately. The matter will be treated with urgency and discretion.

If you are concerned about your gaming habits — or those of someone you know — do not wait. Reaching out early makes a real difference. The e77 support team is available 24 hours a day, 7 days a week, and all conversations about responsible gaming are handled with complete confidentiality.

Our support agents are trained to discuss responsible gaming tools, help you set limits, activate cooling-off periods or process self-exclusion requests. No judgement. No pressure. Just practical help.

You can reach us through the live chat on any page of the e77 platform, or by email:

[email protected]

For further reading on managing gaming habits and finding peer support, we also recommend speaking to a trusted friend, family member, or local community counsellor. Self-management starts with acknowledging the issue — and that is already the hardest step.