e77 Privacy Policy –
How We Protect Your Data

1What Information e77 Collects

When you register and use your e77 account, we collect information in two main ways — information you provide directly and information generated automatically by your use of the platform.

Information you provide directly:

• Full name, date of birth and contact details (mobile number and email address) at registration.
• Identity documents such as a copy of your CNIC when required for account verification or withdrawal processing.
• Payment method details — for example, your JazzCash or Easypaisa mobile number, bank account number or card details — when making deposits or requesting withdrawals.
• Any communication you send to e77 support, including chat transcripts and emails.

Information collected automatically:

• Device type, operating system, browser version and IP address when you access the platform.
• Session data including login times, pages visited, games played and betting history.
• Deposit and withdrawal transaction records, including amounts in PKR, timestamps and payment methods used.
• Cookie and tracking data as described in Section 5.

We collect only what is necessary. If you ever feel a data request from e77 seems excessive or unclear, you are welcome to contact support for clarification before providing anything.

2Purpose of Data Processing

The personal data e77 collects is used for specific, legitimate purposes. The table below outlines each purpose clearly:

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools flag an account for review — for example, for unusual betting patterns or suspected bonus abuse — a member of the e77 team reviews the case before any action is taken.

3How PKR Payment Data Is Handled

All deposits and withdrawals on e77 are processed in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, Bank Transfer, debit cards, credit cards and other mobile wallets. Each of these operates through a secure payment gateway integration.

e77 does not store your full card numbers, CVV codes or mobile wallet PINs on its own servers. Payment credential data is handled and stored by the payment processor directly, in accordance with their own security standards. e77 only retains the information needed to match a transaction to your account — such as the last four digits of a card or the registered mobile number of a wallet.

• Transaction records including amounts in PKR, dates and payment method types are retained for account management and anti-fraud purposes.
• Withdrawal requests require your payment details to match your registered account identity — this is a standard security check, not an extra data collection step.
• If a payment dispute arises, relevant transaction data may be shared with the payment provider to resolve the issue.

4Who We Share Your Information With

e77 does not sell or rent your personal data. We share information only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the payment data required to complete your transactions.
• Identity verification providers: Where we use a third-party service to verify your CNIC or age, that provider receives only the documents needed for that specific check.
• Platform technology providers: Our hosting, analytics and security infrastructure providers may process data on our behalf under strict data processing agreements.
• Anti-fraud and security services: IP address, device data and session information may be shared with fraud detection services to protect all players on the platform.
• Legal requirements: We may disclose information where required by applicable law or in response to a valid legal process. We will always aim to notify you of such a request unless legally prohibited from doing so.

All third-party service providers who handle your data on e77's behalf are contractually required to protect it and use it only for the agreed purpose. They are not permitted to use your data for their own marketing or to share it further.

5How e77 Uses Cookies

e77 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. Cookies are small text files stored on your device when you visit the site.

We use three categories of cookies:

• Essential cookies: Required for the platform to function — keeping you logged in, remembering your session preferences and enabling secure transactions. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand which pages and features are most used, how long players stay in sessions and where technical issues occur. This data is aggregated and anonymised where possible.
• Preference cookies: Remember settings you have chosen, such as language preference or notification options, so you do not have to set them each visit.

e77 does not use third-party advertising cookies or share cookie data with ad networks. You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform normally.

6How We Protect Your Data

e77 takes data security seriously. We apply multiple layers of protection to keep your personal information and PKR transaction data safe:

• All data transmitted between your device and e77 is encrypted using TLS (Transport Layer Security).
• Personal data at rest is encrypted using AES-256 or equivalent standards.
• Access to personal data within the e77 team is restricted on a need-to-know basis and all access is logged.
• Our systems are monitored around the clock for unusual activity, including attempted unauthorised access and suspicious login patterns.
• We conduct regular security reviews and apply patches promptly when vulnerabilities are identified.

While we take every reasonable precaution, no system connected to the internet can be guaranteed 100% secure. If you ever suspect your account has been compromised, change your password immediately and contact e77 support without delay.

7How Long We Keep Your Data

e77 retains your personal data only for as long as it is needed to fulfil the purposes outlined in this policy or to meet applicable legal and financial record-keeping requirements.

• Active account data is retained for as long as your account remains open.
• Transaction records (PKR deposits, withdrawals, betting history) are retained for a minimum of five years to meet standard financial compliance expectations.
• Identity verification documents are retained for the period required to complete the relevant verification check, after which they are securely deleted unless ongoing retention is required for compliance.
• Support communications are retained for up to two years to allow reference in the event of a follow-up query or dispute.
• Closed or suspended account data is retained for a minimum of five years following closure, after which it is securely deleted or anonymised.

When data is no longer needed, it is permanently deleted from our systems using secure deletion methods. Backups are purged on a rolling schedule in line with our internal data management policy.

8What You Can Ask Us to Do

As an e77 player, you have the following rights regarding your personal data. To exercise any of these, contact our support team with the details of your request:

• Right of access: You can request a copy of the personal data e77 holds about you. We will respond within a reasonable timeframe.
• Right to correction: If any data we hold about you is inaccurate or out of date, you can ask us to correct it. For account details like your contact number, you may be able to update these directly through your account settings.
• Right to deletion: You can request deletion of your personal data. We will fulfil this request where we are not required to retain data for legal, compliance or fraud-prevention reasons.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional emails or SMS — you can withdraw that consent at any time through your account settings or by contacting support.

We will acknowledge your request promptly and aim to resolve it within 30 days. Complex requests may take longer, in which case we will keep you informed of progress.

9Protection of Players Under 18

e77 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that an account has been created by or on behalf of a minor, that account will be closed immediately and any associated data deleted, except where retention is required for fraud-prevention or legal purposes.

If you believe a minor has registered on e77 using your or someone else's details, please contact support immediately so we can investigate and take appropriate action. We take underage access extremely seriously and appreciate any reports that help us maintain this safeguard.

10Updates to This Privacy Policy

e77 may update this Privacy Policy from time to time to reflect changes in the platform, how data is processed or applicable standards. When material changes are made, we will notify registered players via the email address on their account and update the "Last updated" date at the top of this page.

Continued use of e77 after the effective date of any updated policy constitutes your acceptance of those changes. If you do not agree with a revised policy, you should stop using the platform and contact support to close your account and request withdrawal of any remaining balance.

Minor clarifications or formatting updates may be made without direct notification but will always be reflected in the published version of this document. We encourage you to review this page periodically to stay up to date.

11Privacy Questions and Data Requests

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, our support team is available 24 hours a day, 7 days a week.

You can reach us through the live chat on any page of the platform, or by email:

[email protected]

Please include your registered mobile number or account ID in any data request so we can locate your account quickly and respond as efficiently as possible. For responsible gaming queries, including self-exclusion and deposit limits, visit our Responsible Gaming page.